Privacy Policy

The Site is operated by Siam Herbal Health CBD Co., Ltd, trading as Proactive Marketing Solutions, based in Pattaya, Chon Buri, Thailand.

References in this Policy to “Proactive Marketing Solutions”, “Proactive”, “we”, “us” or “our” refer to the operator of this Site.

This Policy describes how we process personal information about website visitors, people who contact us, prospective clients and individuals who communicate with us in relation to our services.

The information we process depends on how you use the Site and how you choose to interact with us.

Please avoid submitting passwords, payment credentials, identification documents or sensitive personal information through a general website enquiry unless it is genuinely necessary and we have provided an appropriate method for doing so.

We may collect information:

• directly from you when you complete a contact or enquiry form;
• when you contact us by email, telephone, WhatsApp, social media or another communication channel;
• automatically when your browser or device interacts with the Site, including through server logs, security systems, cookies or similar technologies;
• where appropriate, from publicly available business information or from a person or organisation referring you to us.

We may process personal data for purposes including:

• responding to enquiries and communicating with prospective or existing clients;
• preparing quotations, proposals or information about requested services;
• providing website, SEO, hosting, management, support or other agreed services;
• maintaining business and client records;
• operating, protecting, troubleshooting and improving the Site;
• detecting or preventing spam, fraud, malicious activity and security threats;
• measuring website performance and understanding how the Site is used;
• sending marketing communications where permitted by law and where any required consent has been obtained;
• complying with legal, tax, accounting, regulatory or other lawful obligations.

Depending on the circumstances and the applicable data-protection law, we may rely on one or more lawful bases for processing personal data.

• Contract or pre-contractual steps: where processing is necessary to respond to a requested service, prepare a proposal or perform an agreement with you.
• Legitimate interests: where processing is reasonably necessary to operate our business, communicate with clients, improve our website, protect our systems or prevent misuse, provided those interests are not overridden by your rights.
• Legal obligation: where processing is required to comply with applicable laws, regulations, accounting requirements or lawful requests.
• Consent: where applicable law requires consent, including certain optional marketing, cookies or similar processing.

The Site may use cookies, local storage, server logs and similar technologies to operate correctly, remember preferences, protect forms and systems, measure performance and understand website usage.

Technologies used on the Site may include:

• essential cookies required for core website functions;
• security and anti-spam technologies;
• language or preference functionality;
• analytics and performance measurement tools where enabled;
• third-party services embedded or integrated into website functionality.

Where applicable law requires consent for non-essential cookies or similar technology, such processing should be controlled through the relevant consent choices available on the Site.

Some forms may use automated security or anti-spam services, such as CAPTCHA or similar technology, to help distinguish legitimate users from automated abuse.

We do not sell personal data.

We may disclose information where reasonably necessary to trusted providers or other recipients, including:

• website hosting, infrastructure and technical-service providers;
• security, spam-prevention and monitoring providers;
• email, communication and business-support providers;
• analytics or performance-service providers where used;
• professional advisers such as accountants, lawyers or consultants where reasonably necessary;
• government bodies, regulators, courts or law-enforcement authorities where disclosure is legally required or otherwise lawfully justified.

Where service providers process personal data on our behalf, we expect them to handle the information only for appropriate purposes and with suitable confidentiality and security protections.

Some website, cloud, email, security, analytics or technology providers may store or process information outside Thailand or use infrastructure located in more than one country.

Where personal data is transferred internationally and applicable law requires additional protection, we will seek to use appropriate contractual, organisational or other safeguards consistent with the applicable legal requirements.

We use reasonable technical and organisational measures intended to protect personal data against unauthorised access, misuse, alteration, disclosure, loss or destruction.

Measures may include website security controls, access restrictions, authentication, backups, software maintenance, monitoring and other proportionate safeguards.

No method of internet transmission, electronic storage or online security can be guaranteed to be completely secure. You should therefore avoid sending highly sensitive information through ordinary website forms or unsecured communications.

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, or for a longer period where required or permitted by applicable law.

The appropriate retention period may depend on factors such as:

• whether the information relates to a current, prospective or former client;
• the nature and sensitivity of the data;
• the reason the information was collected;
• contractual, accounting, tax or legal requirements;
• the need to establish, exercise or defend legal claims;
• security and fraud-prevention requirements.

When information is no longer reasonably required, we may delete it, securely destroy it or anonymise it where appropriate.

Subject to the conditions and exceptions provided by applicable law, you may have rights in relation to your personal data, including the following.

We may need to verify your identity before acting on a rights request. Some rights are subject to legal conditions, exceptions or restrictions, and we may retain information where the law permits or requires us to do so.

Where permitted by law, we may communicate with clients or contacts about relevant Proactive services, business updates or information that may reasonably be of interest.

Where consent is legally required, we will rely on that consent. You may ask us to stop sending direct marketing communications at any time by contacting us or using any unsubscribe mechanism included in the communication.

Our Site may contain links to third-party websites, services or social platforms.

We are not responsible for the privacy practices of external websites that we do not control. If you follow an external link, you should review the privacy information published by that third party.

This Site is primarily intended for businesses and adults seeking digital marketing, website and related services.

We do not intentionally use the Site to solicit personal data from children. If you believe a child has submitted personal information to us inappropriately, please contact us so that we can review the matter.

We may revise this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices or applicable law.

The current version will be published on this page and will show the date of the latest update.

If you have a question about this Privacy Policy, want to exercise a data-protection right or have a concern about how personal information has been handled, please contact us.